Frequently Asked Questions

Everything you need to know about shopping with Chain Reaction – your ultimate source for high-performance sports gear.

How can I track my order status?

Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to our carrier's portal to monitor your delivery in real-time.

What is your return policy for sports equipment?

We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, certain items like swimwear and base layers cannot be returned once the seal is broken.

Do you offer international shipping?

Yes, Chain Reaction ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically at checkout.

How do I know which size is right for me?

Each product page features a detailed 'Size Guide' specific to that brand. We recommend measuring yourself and comparing it to our charts to ensure the perfect fit for your athletic performance.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

Most of our technical gear and hardware come with a manufacturer's warranty. If you experience a defect, please contact our support team with your order number and photos of the issue.